Privacy Policy

1. Information We Collect

When you submit our contact form, we may collect the following information:

• First and Last Name – to address you appropriately.
• Email Address – to respond to your enquiry.
• Phone Number – to contact you regarding your message or property interests.
• Occupation – to better understand your professional background and needs.
• Salary (optional) – to assist in matching you with suitable properties within your budget.
• Enquiry Details – any information you choose to share with us in relation to your property interests.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiries and provide relevant property information.
• To recommend properties or services aligned with your profile.
• To improve our customer service and website experience.
• To send marketing communications about Highpoint Homes (only where you have given explicit consent).

3. Legal Basis for Processing

Your personal data is processed under the following lawful bases:

• Consent: When you voluntarily submit your details via our contact form.
• Legitimate Interests: To respond to and manage your enquiry effectively.
• Legal Obligation: When required to comply with applicable laws or regulations.

4. Data Storage and Security

• Your information is stored securely on protected servers.
• We apply appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure.
• Access to your data is restricted to authorised personnel only.

5. Data Sharing

We do not sell or rent your personal data. We may share your information only:

• With trusted service providers or partners who support our property services, under confidentiality obligations.
• When required by law, regulation, or legal process.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. You may request deletion of your personal data at any time (see Section 7).

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten“).
• Withdraw consent for marketing communications at any time.
• Object to or restrict the processing of your data.
• Lodge a complaint with the Information Commissioner“s Office (ICO) if you believe your data has been mishandled.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: info@highpointhomes.co.uk

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the updated effective date.